Terms & Conditions

PAYMENT TERMS 

Cornwall Lawn Robotics require full payment before arranging delivery and installation of your Ambrogio robotic mower. Please pay by BAC’s, details will be found on your invoice.

WARRANTY 

Ambrogio mowers come with either a 2 year or 6 year warranty depending on the model. See brochure for details. (Subject to manufacturer’s terms and conditions.)

Batteries on all models have 1 year warranty, blades are not covered by any warranty.

Warranty issues can either be handled through Cornwall Lawn Robotics or by the importers customer services department which can be contacted on 01522 283028.

Cornwall Lawn Robotics will make a charge of £50.00 per visit to fit warranty parts. Blade motors and drive motors which have been physically damaged will not be covered under warranty.

The installation is not covered under Ambrogio’s warranty. Cornwall Lawn Robotics will endeavour to do the best installation on the day and will test the robots full functionality upon completion. Naturally, there may be some minor tweaks required post installation whereby Cornwall Lawn Robotics will follow up with a snagging visit where necessary.

INSTALLATION 

The installation will be done with a wire laying machine where possible, placing the wire approx 40mm underground.  Please let us know if there are any buried cables or pipes near the perimeter of the lawn. Where it is not possible to lay the wire underground it will be surface mounted and pegged using plastic pegs to secure.

Any preparation work on the lawn or paths etc needs to be carried out before installation. Preparation work includes removal of all grass cuttings and the lawn should be cut to a cutting height no more than 50mm. If the installation cannot be carried out on the day due to lack of preparation work,  there will be a £100.00 charge for a return visit. Cornwall Lawn Robotics can advise on any necessary preparation before installation with a free of charge visit before purchase.

An external waterproof socket is required, or an indoor one within 8 metres of the base station where the transformer can be housed. A waterproof box can be provided for the transformer at an extra cost which will need to be agreed pre installation.

Any electrical work needs to be carried out by a qualified electrician.

Please ensure the lawn has been mowed, grass cuttings removed and edges trimmed to your normal cut height just prior to the installation taking place.

Perimeter wire is required to be laid 90cm away from any waters edge, ponds, swimming pools etc, and sheer drops.

Trampolines  staying on the lawn need to have boards fitted to insure the robot does not cross over the metal bars at the base and damage itself, any such damage will not be covered by warranty.

Please advise if you or your neighbour have an electric dog fence fitted as this might interfere with the mowers function.

SERVICING

Servicing needs to be carried out annually by an approved dealer to keep the warranty valid. Cornwall Lawn Robotics can collect and return the mower fully serviced starting from £150.00 for the 2021 winter season.

When the mower is not in use, it should be stored fully charged in a frost free environment and the base station covered to protect from the weather.

REFUNDS

In the unlikely event a refund is required Cornwall Lawn Robotics will work with the robot manufacturer and the client on a case-by-case basis to reach a reasonable solution.

Cornwall Lawn Robotics will not refund the cost of installation work including pegs and joiners.

SAFETY

It is the customer’s responsibility to ensure the safety of children and pets using the area where the mower is installed. A child lock is provided on the mower and an Amico tag can be provided for pets to keep them safe if required.

DATA PROTECTION

Cornwall Lawn Robotics may hold information on our Contact Database, such as name, address, telephone numbers, e mail and product details.  This information will not be shared with any third parties and we will ensure your privacy is protected. The information will only be used to manage and process your order and to contact you.