Frequently Asked Questions

Buying a robotic lawn mower can be a big decision. So, it’s natural that you have some questions. 

Luckily, we’ve got you covered.

Have a browse through the answers to our most frequently asked questions below. And if there’s still something you’re not sure about, just get in touch. We’re happy to help!

How do they Work

Choosing Your Mower

Installing Your Mower

Sustainability

Costs

Safety & Security

Aftercare & Support

How do they work?

Our entry-level robot mowers use innovative sensor technology to mow your lawn without your intervention, staying only on the grass and mowing around any obstacles.

Robot mowers with ZCS connect technology use built-in GPS to create a virtual map of your lawn. By dividing the lawn into quadrants, your mower knows where it has mown recently and where it needs to focus next.

By pairing multi-directional cutting with systematic navigation, robot mowers can cover your whole lawn in the most quick and efficient way, even while avoiding any obstacles in its path.

Your robot mower contains powerful, rechargeable lithium batteries that mean it can mow without the need for any cables.

All our mowers except the Ambrogio L60 Elite and Elite S+, come with charging base stations. The mower returns here at the end of its mowing cycle, or when it needs to charge its batteries.  

Our Ambrogio L60 Elite and Elite S+ come with a charging cable included which you simply plug in to charge when it’s not mowing.

Yes. Your base station will need a safe and reliable power source to be able to charge your robot mower.

If you already have an outside power source we will work with you to find the best place for your base station according to where this is and where the robot needs to be to work at its best.

If you need to have a power source installed then we can advise as to the best place to put this before your robot mower installation, so you can have it ready to go.

You may find that running an extension cable to the base station gives you flexibility and a quick solution until you can put in a permanent power source. Of course, in this case, always use a waterproof extension cable that is suitable for outdoor use.

Your mower will display a warning light when the battery reserves are running low. All our mowers apart from the Ambrogio L60 Elite and Elite S+ return themselves automatically to their charging base when they need to recharge. Then continue to mow their next cycle once charged up again.

Our Ambrogio L60 Elite and Elite S+ will display a battery warning light when they need recharging, and you simply then plug them in until they are fully charged.

No, that’s the beauty of your robot mower. Their intelligent navigation systems mean they mow little and often, aiming to cut each blade of grass 2-3 times a week. That way, your lawn always looks its best. And because this way it only needs to cut a tiny amount each time, these tiny clippings fall back into the grass, where they act as mulch for the lawn and add nutrients to the soil. You’ll barely notice them, and not only does it reduce the need to fertilise your lawn, it means you’ll never need to worry about emptying grass clippings again.

Your mower knows where the edge of your lawn is by using one of two innovative technologies.

  • Our Ambrogio L60 Elite and Elite S+ models sense the edge of your lawn by the absence of grass under the blades. This causes them to turn around to mow in another direction, making sure to cover your whole lawn in a session.
  •  Alternatively, our other models are kept on the grass by a continuous, electronic perimeter wire system that runs around the edge of your lawn. Buried under the turf out of sight, this tells the mower where the edge of the grass is. Your mower will approach the hidden wire slowly, mowing up to the edge of your lawn, then turn and mow in another direction.

You can schedule your mower to mow as often as you like, though mowing little and often – for example, every day – gets the best results. Here’s why:

  • Grass can grow between 3-5cm each week, so this way it keeps it at a constant height and means you can always enjoy your garden at its best. (And enjoy the smell of freshly cut grass every day!)
  • To get healthy turf, it is recommended to never cut more than a third of the blade in one go. By cutting little and often your robot mower keeps your grass healthy and strong.
  • Cutting a small amount means that the grass left behind is barely noticeable. It simply falls back into the lawn and acts as mulch for the lawn, adding nutrients to the soil. This also reduces the need to fertilise your lawn.

Absolutely. All our models have adjustable cutting height. Just set your chosen height in the menu before your mower begins its cycle. With some of our models, you can also change the cutting height remotely via the smartphone app.

Absolutely. As long as the object is over 10cm high the robot will sense it in its path, slow down to approach it, and touch it gently to cut the grass around it. Then it will turn and mow in another direction until it has completed the whole garden.

  • Leaves – Because your robot mower doesn’t create an updraft when cutting, leaves won’t be sucked up into the mower. If your mower goes over a leaf it will shred it and it will simply blow away in the wind.
  • Twigs – Anything over 10cm will be seen as an obstacle by your mower and it will mow around it. Smaller twigs lying below grass height will be left alone and simply mown over by your mower, as no updraft is created when it mows. If you would prefer you can do a quick sweep of your garden for twigs before your mower starts mowing, just as you would before mowing with a manual lawn mower.
  • Dog mess – Again, just as you would have done before, it may be wise to do a quick sweep of the garden to pick up any dog poo before your mower starts mowing. However, because your robot mower doesn’t create an updraft as it mows, the good news is that if you miss any, it won’t get sucked up into the mower, unlike regular mowers.
  • Rabbit holes – If you find any holes during your sweep, we would advise filling them in to avoid your robot falling in and getting stuck on its rounds.

No. Most of our mowers require a perimeter wire, which runs under the ground around the edge of your lawn. A low voltage pulse is sent around the wire, which your mower senses. As the mower approaches the wire, it turns and mows in another direction. If the power stops, then so does the mower. That way, your flower beds are safe.

Our Ambrogio L60 Elite and Elite S+ mowers use sensors to sense where the grass ends, so won’t stray into your flower beds.

If you’re unsure whether there is enough of a gap between the edge of your lawn and the foliage of your flower beds, or you have a patch of wildflowers in your lawn that you wish to leave alone, then we would recommend installing a mower that requires a perimeter wire. That way you can be in full control of where it mows by laying the wire at the boundary of any wildflower sections.

All mowers apart from the Ambrogio L60 Elite and Elite S+ (which use sensors to sense where the grass ends) require a perimeter wire, which runs under the ground around the edge of your lawn. A low voltage pulse is sent around the wire, which your mower senses. As the mower approaches the wire, it turns and mows in another direction. If the power stops, then so does the mower.

Yes, absolutely. Our mowers work in ambient temperatures from -10° to 50°C and boast weather sensors to allow them to respond to the conditions around them for the best results.

All our mowers will happily mow in the rain. If your grass is cut every day and is not too long, then mowing in the rain will not damage it. What’s more, the light weight of your robot mower means the ground will not be damaged even when it is soft.

If your grass is too long to be cut when wet, then you can easily configure the settings to send the mower back to base when it rains. They are fully waterproof, however, so you don’t need to worry about covering them up in a downpour.

Selected Ambrogio models have a frost function that allows them to not mow when there is a frost, to avoid any damage to the grass.

It may be wise to do a sweep for obstacles like fallen twigs before your mower begins mowing – especially if it has been windy. And dog poo, if your furry friend shares the garden with your mower. (See Question – Can they recognise obstacles?)

Our robot mowers cut right up to the perimeter wire to avoid the need for edge cutting, but you may need to trim the edge from time to time. Luckily we also sell some of the best battery powered strimmers and garden tools to complement your robot mower and hold up your new eco-friendly status.

Many of our mowers can cope with complex garden layouts. Find one that works for your garden by:

  • Measuring the total area that your different garden sections or lawns cover. For example, if you have two 400sqm lawns separated by a path, you will need a robot that covers 800sqm.
  • Working out how many separate sections you need mowing, and look for a mower that covers that number. Our mowers will cover between 2 and 8 separate sections of lawn, depending on the model. If you’re not sure – just give us a call and we would be happy to talk it through with you and advise you on which one we think would be best.

If you would like your robot to move independently between sections then think about how they would best do that. Our domestic mowers require a corridor 1m wide to move between sections.

If you are unsure whether your garden would be suitable then get in touch and we would be happy to help. We can do a full survey of your lawn and present you with all your options and installation needs. The cost of this is then refundable against any robot mower you later purchase with us.

Yes, all our mowers can mow on slopes of between 20-40% as standard, and the newest Ambrogio model, QUAD, can cope with slopes of up to 75%.

Bear in mind that the level of slope robot mowers can deal with does reduce slightly around the perimeter of the lawn. And if you have many sharp changes of height in your garden it may be worth choosing a model with a pivoted platform such as the Ambrogio 4.0 Elite for better traction and cutting results on uneven ground.

 

 

 

Choosing your mower

Aside from the key elements, all our mowers enjoy slightly different features and benefits, which means there is a mower for all gardens, lawns, and needs. The most important factor to consider is your lawn size. Use our simple lawn measuring tool to find out what size your lawn is without even needing to leave your chair. Once you’ve narrowed down your list based on lawn size, other factors to consider include how steep or complex your garden is and whether you require remote management. If you’re still not sure then we are always happy to help talk you through your options and even book in a full lawn survey if required. Just give us a call and we’ll get it sorted for you.

Our easy-to-use lawn measuring tool helps you find out what size your lawn is without you even needing to step outside. This can be especially useful if you are looking for a mower for your holiday home, for instance. Simply head to “Measure your Lawn” and follow the instructions on the page. If you would like some help using the tool, and to talk through your options then we are always happy to help. Just give us a call and we’ll take you through the whole process, no problem.

Our largest commercial robot mower can mow lawns of up to 24,000sqm on its own. For context, that’s almost 3.5 professional football pitches.

If you are opting to install your mower yourself then we offer three different sizes of installation kit, depending on how much perimeter wire you’ll need. To find out, use our lawn measurement tool and be sure to choose an installation kit that covers that size.

All our commercial models and many of our domestic models offer the ability to work two or more robots together as part of a team to cover the area required. Combining robot mowers can not only increase the amount of space you can cover, but also reduce the time it takes for an area to be mown, which can be useful in areas where access and time is limited.

Installing your mower

There are two options for installing your robot mower – self-installation, or professional installation. Head to our Installation page for a rundown of each process, with how-to videos, and more.
If you are opting to install your mower yourself then we offer three different sizes of installation kit, depending on how much perimeter wire you’ll need. To find out, use our lawn measurement tool and be sure to choose an installation kit that covers that size.

It is possible to install your mower yourself, and to do so you will need:

  • An installation kit (link to previous questions)
  • To find the best place for the base station (for all models apart from Ambrogio L60 Elite and Elite S+) where the power supply unit is sheltered from the rain and sun. (A survey can help you locate the best place)
  • To install the perimeter wire (for all models apart from the Ambrogio L60 Elite and Elite S+) round the edge of your lawn under the existing turf.

However, installing the perimeter wire by hand can be a mammoth task. And if you don’t have the right tools, you can cause unnecessary damage to your lawn. So you may still consider booking a professional installation. Our professional cable laying machinery makes quick work of installing the cable quickly with only minimal cuts to your lawn where the cable is inserted, allowing your lawn to grow back over within a couple of weeks. So your lawn will be tidy and cable free.

Yes we do. As part of our all-round service we provide a fully insured, professional installation service which you can purchase at the same time as your robot mower. to find out more about what this involves, head to our Installation page.

If you have booked our installation service then absolutely! Once we have laid and tested the perimeter wire, we will set up your mower and test to check everything works. We will also run through the basic settings with you to make sure you understand how to start controlling your mower. If you have any questions at all once we’re gone then just give us a call, and we’ll be happy to help!

Costs

No. Our robot mowers cost between £1-2 a month in electricity (which is about the same as your washing machine, or a medium-sized TV) or up to £3/acre a month for our commercial models. Compared to the average spend of £200 a year on fuel for a standard domestic lawn mower, that’s an annual saving of up to £188. And that’s before taking into account the reduction in water and fertiliser costs and other lawn treatments. For our commercial customers, when you include the reduced labour costs, the saving is far greater.

Our domestic robot mowers use about the same electricity as your washing machine or a medium-sized TV, costing around £1-2 a month to run, or up to £3/acre a month for our commercial models.

Yes, all our mowers come with at least a 2 years manufacturer’s warranty as standard.

Some models – the Ambrogio 4.0, 4.0 Elite, and 4.36 Elite – enjoy an extra 4 years on selected parts. These include:

  • plastic components suffering manufacturing defects not caused by wear and tear
  • electronic components, excluding the limitations specified in the warranty booklet
  • cutting and propulsion motors, up to 5,000 hours of use

For all models, to keep your warranty  valid, be sure to follow the instructions and have your mower serviced annually. You will also need to register the service on the Ambrogio website. We are a fully insured and authorised service agent and will be happy to carry out your service for you.

Book your service today.

If you plan to install your mower yourself you will need to purchase an installation kit containing the right amount of perimeter wire for your garden. If you’re not sure how much you need then use our lawn measuring tool to find out.

If you have pets that share your garden with your mower then you may find our Amico pet safety tags give you and your pet extra space and peace of mind.

We also sell Ego garden tools to complement the work of your robot mower. While your mower will cut right up to the perimeter wire to avoid the need for edge cutting, you may need to trim the edge from time to time. Luckily with Ego’s battery-powered strimmers, you can still keep your garden emission-free and hold up your new eco-friendly status.

Safety & Security

Absolutely. Thanks to your robot mower you’ll have a perfectly cut lawn all the time – so naturally you’ll want to use it!

Due to the clever features such as tip/lift sensors,  alarms and Amico pet tags, it’s safe to enjoy your garden alongside your robot. Thanks to the brushless motors, it’s quiet too.

However, for best mowing results we do recommend giving your mower space to work when on your lawn. So, if you would prefer the lawn completely to yourself, just send the robot to work in another area of the garden if you have one, or back to the base station until you’re done.

Due to the clever features such as tip/lift sensors and alarms it’s safe to enjoy your garden alongside your robot. However, with young children we would always recommend supervision around your robot when it is working, just in case.

For extra peace of mind, why not attach an Amico tag to a child’s bracelet? Designed to keep your pets safe, these work by keeping a safe distance between the mower and the tag, and stopping the blades automatically if the wearer of the tag runs up too close suddenly.

Our Ambrogio models are compatible with Amico, a micro-device you can attach to a pet’s collar, or even to the back of a tortoise. This device communicates with your mower, allowing the mower to give your pet extra space when they are both in the garden. If your pet comes too close to the mower suddenly, the blades automatically shut off.

Different models have different security features which all deter thieves from taking your mower. These include:

  • PIN code requirements
  • Geofencing, which notifies you if the mower is taken outside of a pre-set area.
  • Lift/Tip alarms which sound if the mower is lifted from the grass
  • GPS tracking so you can see where your mower is, even from abroad

Despite these features, however, we always advise our customers to check that their mower is covered under their home insurance policy, just in case.

Our robot mowers are designed to be kept outside, come rain or shine. So, although Ambrogio do make covers for some models, these are for aesthetic reasons, and there is no specific need to cover your robot when not in use.

Sustainability

Robot mowers are a very eco-friendly and sustainable way to look after your lawn.

Did you know? A US study showed that as much as 5% of Americans’ harmful emissions were caused by petrol or diesel lawn mowers. Although there hasn’t been a similar study here in the UK, it’s still a shocking statistic and makes us think about how harmful regular lawn mowers can be.

Thankfully, due to their powerful batteries, robot mowers are emission-free, which keeps the air-quality in your garden clean. And they only use as much electricity as your washing machine. This means that, even taking into account any fuel burned for electricity production, it burns less fossil fuel than a regular lawn mower. And, if your home uses a green energy tariff, then your mower won’t be responsible for burning any fossil fuel at all!

What’s more, because your mower uses the tiny clippings to mulch your lawn, there’s no need to dispose of grass cuttings into landfill, therefore reducing the build-up of harmful methane gases. And because those clippings feed your lawn, you can reduce your need for fertilisers, many of which contain toxic chemicals.

Worried about noise? Thanks to the brushless motors, your robot lawn mower is quieter than a conversation, meaning you can reduce noise pollution as well.

We’re proud to be at the forefront of the movement to make Britain’s beloved lawns more eco-friendly and sustainable. 

Our domestic robot mowers use about the same electricity as your washing machine or a medium-sized TV, costing around £1-2 a month to run, or up to £3/acre a month for our commercial models.

After-Care & Support

Yes, all our mowers come with at least a 2 years manufacturer’s warranty as standard.

Some models – the Ambrogio 4.0, 4.0 Elite, and 4.36 Elite – enjoy an extra 4 years on selected parts. These include:

  • plastic components suffering manufacturing defects not caused by wear and tear
  • electronic components, excluding the limitations specified in the warranty booklet
  • cutting and propulsion motors, up to 5,000 hours of use

For all models, to keep your warranty  valid, be sure to follow the instructions and have your mower serviced annually. You will also need to register the service on the Ambrogio website. We are a fully insured and authorised service agent and will be happy to carry out your service for you.

Book your service today.

Get in touch with us right away and we will advise you on the next steps. We’re here to help, whether that’s by sourcing spare parts, or contacting the manufacturer to arrange repairs. We want to keep your mower on your lawn where it belongs.

While your mower is under warranty it is important to have your mower serviced annually in order to be covered. After this time we still advise you have an annual service, usually in winter, to make sure your mower is in full working order before the main mowing season. This will avoid any more costly repairs stopping you being able to use your mower later down the line, and ensure you can enjoy it for years to come.

We are a fully insured and authorised service agent and will be happy to carry out your service for you.

This is rare, but fixable, don’t worry. Give us a call – we have a tool to locate where the break is, and then we can simply remove the broken section and reconnect it with a proper connector. With our professional machinery we can do this with the minimum amount of damage to your lawn, allowing it to grow back over as quickly as possible.

Again, this is very possible. If we have installed your perimeter wire then we will have a record of where it is under your lawn. If you have opted for self-installation then we recommend you do the same at the time of installation by walking the perimeter and taking a video. Then when it comes to installing new perimeter wire, or removing the old, we simply remove the old section and re-install the new wire around the new layout. With our professional machinery we can do this with the minimum amount of damage to your lawn, allowing it to grow back over as quickly as possible.

No problem. You can of course take your mower with you when you move, We can come and install new perimeter wires in your new garden when you’re settled. Just give us a call. And don’t forget, having perimeter wires already installed in your existing garden could be a major selling point for buyers!

Do you have any other questions?